Urgent Repairs

Renters must contact the rental provider or agent straight away to ask for an urgent repair to be made.

Renters should:

• Use the emergency phone number they were given when they moved in to contact the provider.
• Confirm their request in writing in case they need to prove they made the request.

Anything on this list is legally defined as an urgent repair:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure or a serious problem with a lift or staircase.

Emergency Numbers for tradespeople:

Plumbing : John Tropeano : 041 834 3215

Electrical: Anthony Electrics : 041 233 6154

Locksmiths: Glen Iris Locksmiths : 041 237 9281

Storm Emergency: Victoria State Emergency Service :132500